FAQ

Creating a Symbols account is not mandatory, but highly recommended. It allows access to exclusive offers and faster checkouts by saving your billing and shipping information.

Registering with Symbols is easy. You can create your account by going through the following steps:

1. Click on the “LOGIN” sign found on the top right of the home screen
2. Click on the “Create an Account” tab found on the “Customer Login” screen.
3. Enter your information on the account creation page.
4. Click on the “Submit” tab for account creation

In case you forget your password:

Simply click on ‘Forgot Your Password’ on the sign-in page. Enter your Email Address to receive a password reset link. Login using your new password.

Please sign in and click on “My Account”. You will be able to edit/update your details.

Please sign in to “My Account” to view your order history. Click on the order you wish to view to see the details.

Once you have placed an order, you will receive a confirmation email from us. As a next step, you will receive a call from our official number 0303-6058405 for order confirmation. Upon verification, your order will be processed.

Please sign in and click on “My Account”. You will be able to edit/update your particulars in your account and save them for future orders.

If you wish to change the delivery address for a placed order, please contact our customer service team immediately. We will make the requested changes if the order has not been processed.

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Follow these simple steps to place your order online:

• Add desired items to your shopping cart.
• Click the “Shopping Cart” button and proceed to Checkout.
• Enter necessary details including shipping and billing information and choose payment method.
• Click “Place Order” and keep the order number for tracking and future inquiries. Same information will also be emailed to you on your email ID.

Registering with www.wearsymbols.com can make this process easier.

To determine the status of an order you placed, you can WhatsApp our customer support service at 0303-6058405 or email us at info@symbols.com.pk or contact us through our social media accounts. Our representatives are on standby to serve and answer your queries.

Yes, you can cancel your order within 24 hours of purchase by emailing us at info@symbols.com.pk or WhatsApp at 0303-6058405 for the order cancellation process. In case of prepaid orders, the refund amount will be sent to you in 8-10 working days.

Once your order has been placed, you will receive an email containing the details of your order. A unique Order ID, listing and price of the item(s) you have ordered will be provided to you.

However, the order will only be processed after receiving confirmation. You will receive call from our official number 0303-6058405 for order confirmation.

You cannot change or add any items once your order has been placed. In such cases, you must place a new order or contact our customer support team for further assistance.

Symbols accepts online orders from all around the world, except from countries with trade restrictions.

Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

• Click ‘Proceed to Checkout ’Fill in the ‘Billing Information’ and ‘Shipping Method’ forms.
• In the Payment Information form, select “Cash on Delivery.”
• Click on “Place Order “Note your Order Number which will be provided to you at the “Thank You” page.
• Your package will be delivered through our courier partners. 
• You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

There are no additional charges for Cash on Delivery.

No, shipping charges do not vary with weight. We offer free nationwide delivery on orders above Rs. 2990/-. Flat shipping rate of Rs. 200/- is applicable on orders below 2990/-

Symbols offers Cash on Delivery (COD) as a payment option exclusively for customers across Pakistan. It is not applicable for international customers.

The delivery agent will attempt to deliver the parcel maximum two times for domestic orders. It is important to provide a clear address, city, and area code when placing the order. If the second attempt fails, the item will be returned.

When multiple items are ordered, we preferably ship them in one package. However, in some cases, the order may be split into multiple deliveries and customers will be notified for split orders.

Maximum order value for a Cash on Delivery order is Rs. 50,000. However, for orders above the limit, please use our prepaid payment options. 

Local orders arrive within 5-7 working days, and international orders arrive in 13-15 working days, depending on the size and availability of the ordered products.

Orders are processed within 24 hours and subject to availability of stocks and payment authorizations. In some cases, we might request payment verification to process the order.

During holidays or sale periods, you may experience delays in deliveries.

We offer free nationwide delivery on orders above Rs. 2990/-. Flat shipping rate of Rs. 200/- is applicable on orders below 2990/-

All items sold on www.wearsymbols.com are delivered through reputed courier partners. You will be provided with a Tracking ID for your order through email once your order is dispatched. You can check the status through this link, or you may contact our customer support team for assistance.

For local orders, we ship through our courier partners, including Call Courier or Zoom Courier. 

For international orders, we ship by DHL courier company.

We offer various payment options to cater to your needs:

• IBFT (Inter Bank Fund Transfer) on Meezan Bank Account 

Account# PK90ME2N0002230110928223

Title: Wear Symbols

• Cash on Delivery (COD) – for local orders only (across Pakistan)

Yes. Our Cash on Delivery (COD) service enables you to do that. (Applicable for domestic orders only)

No, you don’t have to pay any additional tax on the order you place. All applicable taxes are included in the product price. However, for international orders, taxes are applicable depending on the location and weight of your orders. 

These apply on international orders when the order is held by the local customs office, clearance charges are to be borne by the customer. For more details, you can see our shipping policy or call our customer service team for assistance.

No. We offer free nationwide delivery on orders above Rs. 2990/-. Flat shipping rate of Rs. 200/- is applicable on orders below 2990/-

It usually takes us 13-15 working days to deliver international orders.

For international orders, taxes are applicable depending on the location and weight of their orders. Customers are notified at the checkout process about possible duties and custom charges upon receiving the order in their respective countries, which must be borne by customers.

If you refuse to pay the additional duties and customs charges upon the arrival of your parcel, you will only be eligible for a refund of the product amount. However, please note that the additional duty charges and shipment cost will be deducted from the refund amount. 

All prices listed on the website are final. We do not offer negotiable prices, as we strive to maintain consistency and fairness for all our customers.

Prices on our website in Pakistan are displayed in PKR. For the convenience of our international customers, currency is automatically shown as per their respective countries. 

Yes, Symbols offers discounts and promotions on our products on various occasions. To stay updated on our latest offers, please sign up for our newsletter or follow us on social media.

Symbols strives to provide complete satisfaction to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return and refund policy within 7 days of delivery. To qualify for a return or exchange, the product must be in its original condition, with all tags still attached, unused, and the packaging must be unblemished and intact.

For further information please refer to your Shipping Policy page.

In case of a defective product, we will gladly exchange it for a new one. To initiate the return process, please reach out to our customer service team at info@symbols.com.pk with your order number and a photograph of the defective product. We will then provide you with a return label and further instructions on how to proceed with the return.

For further information, please refer to our Returns & Exchange policy page.

No, you shall not be liable for return shipping cost if you receive the wrong or defective order from our side. We will provide you with a refund coupon code for the total amount, including delivery charges you paid for the order.

A refund through a coupon code is a way of providing you with a refund for your returned item in the form of a discount code. The code can be applied at the Check out process in your future purchases exclusively from Symbols website.

If you are eligible for a refund, we will issue a coupon code equivalent to the refunded amount. You can then use this coupon code on the checkout page by purchasing a product of the same price value or more and get your payment adjusted accordingly.

Yes, there is an expiry date for the coupon code, which will be communicated to you at the time of issuance. Please make sure to use the coupon code before the expiry date.

No, the coupon code needs to be used in full at the time of purchase. Any remaining value of the coupon code will not be refunded or credited.

Please keep the coupon code in a safe place, as we will not be able to issue a new code in case it is lost or deleted.

Once we receive your return, we will process the coupon code as quickly as possible. You can make other purchases with the correct order using the coupon code.

If the correct order is out of stock, we will work with you to find a suitable replacement or issue an online payment refund. We want you to be completely satisfied with your purchase, and we will do everything we can to make it right.

No, we ask that you return the wrong order to us. We will provide you with a return label and instructions on how to proceed to get your issue resolved.